Privacy Policy

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Privacy Policy  Effective Date: 10th October 2025 v1.0

Last Updated: 10th October 2025

Welcome to https://kildonancastle.com, the official website dedicated to the preservation and restoration of Kildonan Castle, Kildonan Road, Kildonan, Isle of Arran, KA27 8PH. Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or contact us.

1. https://kildonancastle.com is operated by Aikman of Kildonan Castle, dedicated to the preservation and ongoing care of Kildonan Castle.

Contact Details: enquiries@kildonancastle.com. We collect information to help us provide our services, support our restoration mission and process online orders.

 a. Personal Information - When you interact with our website, we may collect:   

•   Your name

•   Email address

•   Billing and delivery address

•   Phone number (if provided)

•   Payment information (processed securely by our payment provider)

b. Non-Personal Information. We may also collect technical data automatically, such as: 

•   Your IP address

•   Browser type and version

•   Device type

•   Pages visited and duration of visit. 

This helps us understand how visitors use our site and        improve user experience. 

3. How We Use Your Information. We use your data to:

•   Process donations, shop orders, and membership payments

•   Send order confirmations and shipping updates

•   Respond to your questions or messages

•   Share updates about the Kildonan Castle restoration (only if you opt in to our newsletter) •   Improve our website, products, and services  We do not sell, rent, or trade your information with any third parties. 

4. Sharing Your Information. We may share information only when necessary to operate our site and fulfill our obligations, for example:

•   With our payment processors (e.g., PayPal, Stripe, or Shopify Payments)

•   With delivery and courier services to complete your order 

•   With website and IT service providers who help us maintain the site. 

All third parties are required to protect your information and use it only for legitimate purposes.

 5. Data Storage and Security. We take reasonable steps to keep your data safe. Your information is stored securely on protected servers, and access is restricted to authorised personnel only.  All financial transactions are encrypted and processed securely via trusted payment platforms — we never store full payment details on our servers.

 6. Cookies. Our website uses cookies to enhance your browsing experience and understand how visitors use our site. Cookies are small text files placed on your device. You can disable cookies at any time in your browser settings, but some parts of the website may not function properly without them. We use:

•   Essential cookies – for core site functions (like shopping cart and checkout)

•   Analytics cookies – to track website traffic and usage

•   Marketing cookies – only if you consent, for promotions or retargeting.

 7. How Long We Keep Your Data. We retain personal data only as long as necessary to:

•   Complete your transaction 

•   Meet legal or tax obligations

•   Maintain contact for ongoing restoration updates (if you’ve opted in). You may request deletion of your data at any time by contacting us. 

8. Your Rights. Under the UK Data Protection Act 2018 and GDPR, you have the right to: •   Access the personal data we hold about you

•   Request corrections to inaccurate information

•   Request deletion of your data

•   Withdraw consent for marketing communications.

To exercise your rights, please contact us at privacy@kildonancastle.com. 

9. Third-Party Links. Our website may include links to other websites, such as heritage organisations, sponsors, or social media pages. We are not responsible for the privacy practices or content of external websites and encourage you to read their privacy policies. 

10. Updates to This Policy. We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date at the top. Please check back periodically to stay informed. 

11. Contact Us.  If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:  enquiries@kildonancastle.com